PERTS Ascend Support

Help! A participant can't access the survey.

Updated April 30, 2024

If a participant is unable to access a PERTS survey, here are a few solutions to try:

  • Confirm the participant has the correct participation code (typically 4 characters) for the Class/Group. Each Class/Group has a unique participation code. For example, Ms. Jones, English 1, P2, has a different participation code than Ms. Jones, English 1, P3.
  • Confirm the identifier the participant is using matches the one in the Class/Group Roster. If there are discrepancies, ensure the Roster is corrected or the participant enters the correct identifier. For example, ensure the correct email address domain is being used (e.g., @student.perts.net is different from @perts.net).
  • If the Roster is locked, confirm the participant is on the Roster or unlock the Roster if you anticipate several participants are not on the Roster.
  • Suggest the participant restart their device or take the survey in an incognito window, another browser, or another internet-connected device (tablet, laptop, computer).
  • Finally, if the participant experiences issues accessing the perts.me website, a firewall may be blocking access to the site. Refer to this article to test your network access and provide your IT department with guidance on how to resolve the issue.